Managers and team leaders will learn how to frame communication so that a desired result is achieved. 

Module includes pre-test, post-tests and skill practices. The module can also be customized to reflect your specific business or industry. New videos represent todays workplace environments and scenarios.

Administrator's Kit includes lesson plan, office or industrial scripts, video, Participant Workbook,  pre-test, post-test, program evaluation, a CD-ROM of facilitator resources and access to downloadable items for the facilitator.