[ Back | Next ]

Essence of Caring Participant Book

Your Price 19.00

The Key to Clinic, HMO, and Managed Care Survival

Dictionaries offer synonyms for the word caring like devoted, cherished, doting, tender, and fond. The Essence of Caring is designed to enable your employees to demonstrate a caring behavior and ensure that your clients perceive they are receiving good care in hospitable manner with individualized service.

Providing quality care is more of a challenge now than ever before. Not only because advances in medical technology have created a multitude of treatment options, but also because patients have higher expectations, more managed healthcare choices, are more knowledgeable - and WANT to be informed.

In fact, informing in a caring manner has now become almost as much a part of treatment as medical intervention. That is why responsible healthcare providers know how to provide this information competently, accurately, and compassionately.

Caring, Not Processing

While the medical competence of healthcare providers and their staff is the first priority among patients and their families, caring is a close second. That caring can come across through well-developed communications skills and a heightened sense of empathy.

Caring about others comes naturally; the challenge is showing that you care, even when youre busy, tired, or focused on getting a job done. The Essence of Caring will teach the skills needed to consistently convey a caring attitude in a positive and sincere manner.

Experiential Learning

The Essence of Caring will provide your employees the opportunity to network with co-workers from all areas of your organization, during a video-based learning system designed to enhance patient relations, garner increased client loyalty and improve overall internal and external customer service. The technology focuses on enhancing communication, interpersonal and customer service skills so that they can do their best in meeting the challenges they are faced with every day. The Essence of Caring works because it is built on their reality.

The Benefits

Enable employees to accomplish more with fewer resources while maintaining quality of work and client loyalty
Reduce customer complaints and staff turnover
Lessen the risk of client litigation through enhanced staff interpersonal skills
Build patient loyalty and positive word of mouth advertising
Support continous quality improvement initiatives
Create pride in routine performance
Encourage and support employee teamwork
Improve attitude, morale and communication skills
Reinforce your customer service philosophy
Empower staff to deal more effectively with patient problems

The Technology

The program is driven by 60 minutes of video delivered in three sessions of up to two hours each. The video provides positive and negative examples to enabel participants to indentify and learn.
The user-friendly leader guide is used by facilitators to implement the learning system on site. Facilitators are selected by your organization based on their peer respect, enthusiasm and their true belief in the importance of quality service. The leader guide explains hhow to run group discussions, what materials are needed, and provides a step by step goof proof system for the Leaders use in conducting each session.
A participant book and support materials are used by employees to maintain enthusiasm and commitment. Outside reading enhances the learning experience and reduces the amount of time participants and facilitators are away from their normal duties as much as sixteen hours. Less training downtime means less cost for your organization.

Includes participation book, customer service performance standard, quality technique card, and certificate of accomplishment