Spirit of Excellence

Improve Attitude, Morale and Communication Skills

The Spirit of Excellence was designed to achieve two main objectives:

  • Increase the self-worth and self-image of every person within your SoEdisplayorganization through mastery and daily practice of the The Spirit of Excellence philosophy; and
  • Improve your organization’s position by concentrating on quality service, the key to continued success in the health care community.

The goal of The Spirit of Excellence is to improve service to internal and external customers, patients, their families, the medical staff, and each other.

About the Program

The goal of The Essence of Caring is to improve service to internal and external customers – clients, their families, the medical and non-medical staff, and each other!

  • Build patient loyalty and word of mouth advertising
  • Encourage employee teamwork
  • Improve attitude, moral, and communication
  • Reduce customer complaints and staff turnover
  • Reinforce your customer service philosophy
  • Empower staff to deal more effectively with third party providers
  • Support CQI initiatives


Introductory Start-up Special Package For 25 Participants

Participant Package

Everything you need to run the “Spirit of Excellence” in your own organization. Train 25 employees at once with participant guides, quality technique cards, a facilitator guide with 3 accompanying DVDs, and certifications of accomplishment. Order now. Need participant packages for more than 25 employees? Add more here.


Facilitator Package

We Train Your Team: One Day In House Seminar

Combine with participant guides to build a package for a smaller team. A user-friendly 111 page count page Leader Guide and DVDs for a leader (facilitator) to train a group of participants. Order Facilitator Package. Want us to handle the training? A Certified Trainer will present the “Spirit of Excellence” material to your group! Included in the seminar are Participant Packages. Minimum 20 participants required. Sign up now.


We Train You To Train: One Day Train-the-Trainer Seminar

A Certified Trainer will teach the material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages. Sign up now.Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization