Service Strategy Step Four - Teach

Our full range of customer service training solutions offers the right solution for you. Administrative Kits are available if in-house delivery is desired, or we can deliver training for your team. Optional train-the-trainer and certification are available but not required.

For Managers and Supervisors:

• Winning Through Customer Service
• Leading Empowered Teams for Service Quality
• Attaining Excellence
• Attaining Excellence For Local Government
• Five Star Service For Hotels

For Front-Line Employees

• The Service First Video Library
• Wining Through Customer Service- office/professional environment
  
• Feelings: Quality Service First Time Every Time- office/professional environment
• Feelings for Service Retail environments
• Feelings: Customer Care for Supermarkets
• Feelings for Car Dealers
• The Spirit of Excellence for Hospitals and Long Term Care Facilities
• The Essence of Caring for clinics, managed care and HMO's
• Plasma Center Spirit of Excellence
• Attaining Excellence for Local Government
• Five Star Service for Hospitality
• Washing Cars with Feelings for the car wash industry
• Exceptional Service : Service Retail
• Exceptional Service : Supermarkets

On Line and Blended Learning Solutions:

• Understanding Behavioral Styles for Customer Service
• Reinforcing Behavioral Styles for Customer Service
• Dealing with Difficult Customer Situations
• Delivering Customer Focused Service
• Making Customer Recommendations
• The Incoming Sale or Service Call
• Diversity Awareness
• Sharpening your Active Listening Skills

Organization Wide Campaigns:

• Cutting Costs and Eliminating Waste: Buck-A-Day Campaign
• Good Idea Campaign: Customer Satisfaction and Quality