Vital Customer Service Series

Customers mean business but has your organization every considered service as a key strategy for sustaining existing customers while attracting new. So much Screen Shot 2013-12-12 at 9.10.39 AMefforts goes into marketing, yet new customers do not stay if dissatisfied…there are just too many options in a global economy.

Consider the relationship between customer satisfaction and loyalty below as identified by CTMA World. Let us help you close this gap with our customer service curriculum:

 

Winning Through Customer Service

Dealing with Difficult Customer Situations

Delivering Customer Focused Service

Star Service

 


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